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BUSINESS PROCESS OUTSOURCING (BPO SERVICES)

We support industry leaders consistently delivering world-class services in multiple languages

We are a leading provider of Business Process Outsourcing (BPO services) and information technology outsourcing (ITO services) to customers around the world. We provide assistance in 28 languages ​​to our clients in over 40 countries, through our centers in Bucharest, Galati and Sibiu (Romania), Skopje (Macedonia) and Kiev (Ukraine).

We provide global customer support, product support, technical support, and direct marketing campaigns. The custom BPO solutions offered are designed to increase productivity, reduce costs, improve performance, and deliver measurable results.

With a 400% growth since its inception in 2003, we strive to provide the best customer experience and meet the growing demand for BPO services and ITO services.

We also focus on finding new methods to efficiently use available resources to deliver quality services and meet customer expectations.

 

CUSTOMER SUPPORT

  • resolve product or service related challenges, questions and concerns
  • provide assistance and qualitative consultationto help customers achieve cost effective and proper use of products or services
  • cover all phases related to product lifecycle or service use: planning, installation, training, troubleshooting, maintenance, upgrading, and product disposal
  • delivered through all available communication channels: phone, chat, email, social media
  • TECHNICAL SUPPORT

  • provide extensive assistance for users of technology products (for example: mobile phones, televisions, computers, software products or other informatics, electronic or mechanical goods)
  • monitor incoming requests and adapt information quality and supply by applying a ‘learn and develop’ principle to the team’s core information support
  • adapt service delivery according to volume and specifics of incoming requests
  • DATA ENTRY & PROCESSING / HARVESTING

  • conduct research and extract targeted data from available sources
  • process and render data in digital formats
  • ensure efficient methods for data handling & protection
  • provide fast data retrieval andsecure data control (circulation, loss or damage)
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